For most events, we don’t get this information until the week of the show, so check out the event page that you are interested in. Please keep in mind running times on these pages are approximate and subject to change without notice. Further information is sent out via email to the Ticketek account holder the day before, so please ensure your email address is up to date in your Ticketek account.

Strict size limits on all backpacks and bags is in place for most events. Bags larger than an A4 sheet of paper will not be permitted into the venue.  For details, please visit the event page of the show you are attending. If you need to bring a large bag for medical or other essential reasons, please see information around medical register.   All bags are subject to a security search prior to entry.

We do suggest a less is best policy and recommend you leave your big bags at home. But if needed our free cloakroom is located adjacent to the Ticketek Box Office. Any bags submitted to the cloakroom will be subject to a bag search prior to cloaking.

Of course you can bring this along. Patrons with a medical condition can bring medical supplies from home however we ask that you contact the Centre on (07) 3265 8111 and register your details or emails bec@brisent.com.au listing the event you attending as well as what medical equipment you will need to bring.   This will ensure any issues can be avoided on the night of the event.

As the policy for the use of cameras varies at each event, please check the event specific event page for information regarding the camera policy. As standard policy, professional cameras (cameras with a detachable/telephoto lens), audio/video recording devices as well as Tablets (All electronic tablets measuring greater than 170mm diagonally) and Drones are not permitted at the Centre. Selfie Sticks/Monopods and tripods are also prohibited.

All lost property is held at the Venue’s security office located in Administration (Level 1). Items not collected from our cloakroom after the event are treated as lost property. Please contact the Centre on (07) 3265 8111 for all Lost Property enquiries.

No you can not. The external BEC grounds are closed and locked each night. They re-open at 6am each day.

You are welcome to queue at the turnstiles the day of the event. Please ensure you dress for the weather conditions, bring food and water as they can not be purchased.

Please reach out to one of our friendly staff to report an issue.  Our Front of House Ushers are in Teal shirts and will be more than happy to assist.

All guests in attendance are required to be fully dressed and wear shoes at all times for their own safety. Centre Management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Yes everyone attending needs a ticket.
Non ticketed guests will not be permitted into the Centre. Ensure tickets are distributed to attendees prior to arriving.

Each event is different so check the event page.  Any Patron, 15 years or under, must be accompanied by an adult.

Each event is different, some will have a babes in arms policy, so check the event page.

A Parents Room is located on the Main Concourse (Level 2) opposite Door 8.

You aren’t able to bring your pram inside the venue but you can store it at our external cloakroom which is located adjacent to the Ticketek Box Office. Capsule carriers aren’t able to be brought inside but a soft wearable one, that doesn’t obstruct the view of other patrons, is allowed inside.

If you need to contact us regarding accessible tickets to an event at the Brisbane Entertainment Centre please click here
All general ticketing enquiries should be directed to our official ticketing agent Ticketek.

As a condition of entry and to assist in providing a safer environment for everyone, a security search and wanding will take place prior to entry.
Please check specific event page for bag policy.

After the security check you will scan your tickets to enter. All patrons must have a valid ticket to gain entry into the Centre. Entry to the Main Arena is via the door number printed on your ticket. Please see the Front of House staff who will direct you to your seat. Please note: No ticket, no entry.
 
Click here for full Conditions of Entry

1300 Medics are engaged for all public events. First Aid rooms are located opposite Doors 3 and 12 on the Main Concourse (Level 2) and an additional room on Level 1. The number of rooms in operation varies with each event. Please ask staff for directions to the closest first aid room if required.

Merchandise is available for most events. Please note the BEC is a cashless venue. Patrons attending the BEC with cash only will be able to exchange it for a ‘Cash Card’. Our staff can show you where.

The performers merchandise company is responsible for the content and price, therefore they are only available at events and cannot be pre-purchased online.  If you need to return or exchange your purchase after the event, you must contact the merchandise company directly.

Smoking is prohibited in the Courtyard within the perimeter fence line. Smoking is permitted in the designated smoking area on Wetlands side, the car parks and parkland areas, except at public transport waiting points (the taxi rank, drop off/pick up/ride share area) and within a five metre buffer zone beyond the waiting point.

For patrons attending events in the Main Arena or the Sports Centre, there is a designated smoking area on the Wetlands side where smoking is permitted (no food or drink is permitted in this area). The designated smoking area is external to the perimeter fence line of the Courtyard and patrons will require a pass out to access this area. Patrons will then be required to be processed through the security checkpoint for re-entry.

There are no ATMs in operation. The Brisbane Entertainment Centre is a cashless venue.

Banners, posters, flags or signs larger than an A3 sheet of paper can not be brought into the venue. For some events, signs are completely prohibited.